Contact Us

Feel free to contact any one of our 4 locations:

168th & Maple:
3830 North 167th Court
Omaha, NE 68116

Phone:(402) 965-4000
Fax: (402) 965-4001

88th & Maple:
8814 Maple Street
Omaha, NE 68134

Phone: (402) 343-0095
Fax: (402) 343-0096


168th & Center:

2921 S. 168th St
Omaha, NE 68130

Phone: (402) 334-2300
Fax: (402) 334-2301

Norfolk:
2024 Pasewalk Avenue
Norfolk, NE 68701

Phone: (402) 844-3830
Fax: (402) 844-3500

Corporate Office:

Family Urgent Care’s corporate office
can be reached at the following address:

3830 North 167th Court
Omaha, NE 68116
Phone: (402) 965-4000
Fax: (402) 965-4001
Family Urgent Care invites your questions, comments, and any feedback about our medical clinics, staff or experience with us.

Billing:

Paying for your medical visit can be difficult to understand. With third party payors, deductibles, co-payments, co-insurance, and HSAs, it is hard to know what to do.

The friendly staff at Family Urgent Care can help you make sense of it all.

Before your visit: Bring your insurance card and ID with you and we will have all the information we need to process your claim.

After your visit: Your insurance company will send you an explanation of benefits (EOB), which details their responsibility, our discount, and your responsibility.

We get a copy of the same EOB and we will mail you a bill for your balance. Our billing department can help you with any questions and can even take a payment over the phone.


If you have a question regarding your bill, please contact our billing department at:

Toll free 1-800-658-8556

Monday – Friday from 9:00am – 6:00pm CST

If you would like to make a payment on you account, please send a check to the following:

Family Urgent Care

PO Box 540430

Omaha, NE 68154-0430

Patient Satisfaction Survey: Your satisfaction and experience at our clinics is important to us. We strive to provide the best experience for our patients. Please fill out the following survery, detailing what you liked and what you did not like. Your feedback helps us to continually improve our patient's satisfaction. Link to survey